The cable fault LED light will can be falsely tripped to red, even when the cable connection is verified to be correct, if the load impedance of the encoder is too high.
London Rhodes
Recent Posts
Why is the cable fault LED red with a verified connection?
Posted by London Rhodes on Aug 3, 2022 3:10:53 PM
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Topics: Troubleshooting, HS35iQ Encoder FAQs
Why does the coupling slip LED trip during rapid speed changes?
Posted by London Rhodes on Jul 7, 2022 12:37:05 PM
When your HS35IQ encoder detects an acceleration outside of the normal range, the coupling slip fault LED with change to red. You can avoid this occurrence by reducing the acceleration/ deceleration of the motor. For support on a custom configuration file, contact Dynapar technical support.
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Topics: Troubleshooting, HS35iQ Encoder FAQs
Why is the LED indicator green during a known fault?
Posted by London Rhodes on Jul 7, 2022 12:24:53 PM
If faults are disabled, the HS35IQ with PulseIQ Technology will continue to show a green LED rather than red. To ensure faults are not disabled, check the Fault Monitoring tab. Faults should be enabled to be notified for specific faults.
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Topics: Troubleshooting, HS35iQ Encoder FAQs
Why won't PulseIQ Software open?
Posted by London Rhodes on Jul 7, 2022 12:19:49 PM
If the DLL file is missing, the PulseIQ Software will not be able to connect or open successfully. Ensure that you have Windows 8 or higher and Dtp-ToolBox.dll is placed in the same folder as the Service Tool .exe file.
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Topics: Installation, Troubleshooting, HS35iQ Encoder FAQs
Why am I unable to connect to PulseIQ Software?
Posted by London Rhodes on Jul 7, 2022 11:13:22 AM
If you experience trouble connecting your driver to PulseIQ Software, the driver may not be installed properly or the connection could be lose. Download and install the proper drivers for your OS at https://ftdichip.com/drivers/vcp-drivers/. Also, check all connections and ensure everything is plugged in properly.
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Topics: Installation, Troubleshooting, HS35iQ Encoder FAQs
How Should Users Connect the Fault Output From a HS35IQ to a PLC?
Posted by London Rhodes on Jun 28, 2022 9:53:27 AM
In this example the fault output from a HS35IQ encoder was connected to a Rockwell PLC. A simple single line of ladder logic was used to read the fault line from the encoder and turn on an LED when a fault is present. The LED is just an easy way to indicate the fault was successfully read from the encoder but other solutions such as alerting maintenance are possible by utilizing the fault output function.
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Topics: HS35iQ Encoder FAQs
What are the Advantages of a Bearingless Encoder?
Posted by London Rhodes on Feb 2, 2022 8:37:08 AM
Encoder failure is most commonly attributed to bad bearings. Therefore, having a bearingless encoder eliminates that point of failure. Bearingless encoders are designed with magnetic technology that is less susceptible to dirt and moisture issues than bearings.
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What are the Benefits of Hubshaft Encoders?
Posted by London Rhodes on Feb 2, 2022 8:14:20 AM
Hubshaft encoders are designed to allow the motor shaft to partially enter the encoder, saving space where it is limited.
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Topics: How to Choose An Encoder, Installation
What are the Benefits of Shafted Encoders?
Posted by London Rhodes on Feb 2, 2022 8:01:54 AM
Shafted encoders are designed to be isolated from the motor for protection against shock and vibration and straight currents.
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Topics: How to Choose An Encoder
What is a Hollowshaft Encoder?
Posted by London Rhodes on Jan 19, 2022 8:29:55 AM
Hollowshaft encoders allow the motor shaft to pass completely through and are secured by a shaft collar. This mounting style is easier to install and requires less space than a shafted encoder. Flexibility from the tether allows the encoder to float with the movement of the motor shaft, alleviating wear and tear on the bearings. The shaft collar is electrically isolated from the motor for protection against stray motor current.
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