If the DLL file is missing, the PulseIQ Software will not be able to connect or open successfully. Ensure that you have Windows 8 or higher and Dtp-ToolBox.dll is placed in the same folder as the Service Tool .exe file.
If you experience trouble connecting your driver to PulseIQ Software, the driver may not be installed properly or the connection could be lose. Download and install the proper drivers for your OS at https://ftdichip.com/drivers/vcp-drivers/. Also, check all connections and ensure everything is plugged in properly.
There are several types of encoder mounting styles to choose from when selecting an encoder for your application. Typically, you will choose between hollowshaft, shafted, hubshaft, and ring (or c-faced) mounting styles for encoders. Hollowshaft encoders allow the shaft of the motor to go through the encoder, and secures to the shaft by the shaft collar. Shafted encoders attach to the motor with a flexible coupling or possibly a belt (gear). Hubshaft encoders mount to motor shafts similarly to hollowshaft encoders. The difference in the hubshaft is that the motor shaft can only go about halfway into the encoder rather than completely through. Lastly, the ring (c-faced) option allows the encoder to bolt directly to the flange of the motor for bearingless designs. You will need to choose the mounting style that best suits your motor or application.
Couplings also allow the encoder to compensate for shaft misalignment. Cutouts on the coupling allow flex to occur in the coupling rather than in the motor shaft. The runout from the shaft is absorbed by the coupling to prevent physical damage to the encoder.
Dynapar offers a three piece solution for conveyor systems including an encoder, measuring wheel and bracket. A few brackets are specifically designed for use on a conveyor.
Encoder tethers are designed and engineered to allow the encoder to float with the run-out of the motor shaft. If the tether is bolted too rigidly to the motor, then run-out from the motor can damage the encoder bearings. It is critical to use the parts provided with the encoder during installation to ensure the tether is properly placed. Avoid bending the tether from the position in which it is provided from the factory.
Without a functional tether, the wobble from the motor shaft will create additional wear on encoder bearings causing them to fail. Friction from bearing failure will cause encoder electronics to overheat.