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FAQ for Self Service Portal 

158875 - HS35iQ encoder V2a_V1

How do I access my account?

If you have already signed up, you can use your username and password to access your account. Your login credentials should grant you access without any issues.

how-do-i-access-my-account

How do I add additional users?

To add additional users, navigate to the "Manage Account" section of the page. Once there, you will find an option to add new users. Follow the on-screen instructions to input the necessary details for each new user. After submitting the information, the new users will be added to your account and will receive their login credentials. This process ensures that all team members can access the account as needed.

What if I forgot my password?

You can use the "Forgot your password?" link on the login page to reset your password.

forgot-your-password

What is the "Saved Carts" menu item?

Users can save frequently ordered parts for easy reordering using the "Saved Carts" feature. This feature allows you to quickly reorder a "shopping list" of common parts.
saved-carts

How do I quickly add parts for an order?

The "Quick Add" feature can be used if you have a part number. This will allow you to add items quickly without having to review multiple screens to find parts you commonly purchase.
quick-add

How do I search for products?

If you do not know your part already, parts can be searched using the "Search Products" field. Enter the relevant information you have and select the correct part based on your needs.
search-products

How do I view order history?

Order history and shipping details can be viewed by clicking on the "Order History" link. Once you click into this screen, there will be a number of relevant details available for your review to find information such as tracking, quantities, and ship date.
order-history

How do I check price and lead time?

Once you have searched for and added a part, you can add quantities to see your existing pricing and lead times.
price-and-lead-time

How do I create an order with multiple ship dates?

When in "My Cart", the "Split Shipments" option can be selected to add multiple ship dates. This feature will allow you the flexibility to have product shipped as your schedule requires.
split-shipments

How do I ship direct to an end user?

When asked to "Select Shipping Address" choose the "Drop Ship" option and enter your details. This will allow you to ship directly to your unique address.

How do I choose a shipping method?

Once you begin the checkout process, you will have options to "Select a Carrier" and "Class of Service" as well as the ability to add an account number.

How do I expedite my order?

Once you begin the checkout process, you will have the option to select an "Expedite" option at the line item level. This will notify our team that this is an urgent order and it will be handled appropriately.

How do I specify to ship an order early or complete?

Once you begin the checkout process, you will have the options to select either "Early shipment allowed" or "Ship Complete". Please select the correct option which will meet your timing needs.

How do I request a Certificate of Compliance or Certificate of Origin?

Once you begin the checkout process, you will have the options to request additional certs at the line item level. You will see checkboxes to select from the following options: Certificate of Compliance or Certificate of Origin.

How do I find my tracking details?

If your order has shipped, you will see the carrier and tracking information listed in the "Order History" section. Once you determine your order has shipped, you can click the "Show Parts" drop down to the right which will also show you full details about which parts shipped.

How do I get additional support for using the portal?

Please reach out to our customer service team at customer.service@sptech.com for more details.

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